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      HomeTechnical Issues

      Trouble accessing our website (clearing cache to fix browser issues)

      If you are experiencing issues accessing or navigating our website, try these steps:

      Desktop

      Step 1: Use Chrome or Safari

      We optimize our software and website to work with the Chrome and Safari web browsers. Skip to the next step if you already use one of these browsers.

      To get either Chrome or Safari, choose one of these links:

      Step 2: Force refresh your web browser

      Enter one of these keyboard combinations:

          • Windows: 'Ctrl' + 'F5'
          • Mac: 'Option' + 'Cmd' + 'E' or 'Cmd' + 'Shift' + 'R'

      If you're still having issues, try the next step:

      Step 3: Clear the cache

      Go to the web browser developer's website for more instructions:

      Mobile

      Step 1: Use Chrome or Safari

      We optimize our software and website to work with the Chrome and Safari web browsers. Skip to the next step if you already use one of these browsers.

      To get either Chrome or Safari, choose one of these links:

      Step 2: Clear the cache

      Clear the cache in your web browser. For instructions, choose the appropriate link:

      Disclaimer:
      We provide links to third-party websites and products as a courtesy to our players. The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion.

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