A clean reinstall of our iOS app (deleting all data including app cache)
If you are having issues with our app that reinstalling doesn't fix, clearing the app cache can help.
This process deletes the app and all its related data, i.e., app cache, log-in details, preferences, and offline media content (as applicable).
Follow these simple steps from the Home screen of your device:
- Settings
- General
- iPhone/iPad storage
- Choose our app
- Delete app
- Restart your device
The app has now been removed from your device. Go to the App Store, then download and install it again.
Did you find this article useful?
Related Articles
- Error message: "You are already logged-in from another computer...."
- Reinstalling our software
- Sending us our software's log files
- Reinstall with clear cache and data (Android)
- Taking a screenshot of an error or malfunction affecting our software
- Requesting playing history audit
- Desktop: Lobby issues - Clearing the application and lobby cache
- Trouble accessing our website (clearing cache to fix browser issues)
- How is my personal information kept safe?
- Cards: Unauthorized or duplicate charges showing on the bank statement